Frequently asked questions
How do I measure a window?
Measuring for a new window is actually quite simple. We have produced a helpful measuring videos which should guide you through the process and printable measuring sheets and design styles that are available on our How To Measure Page.
I can't measure my windows....what do I do?
We offer a full measuring service for all of our products when you are ready to place an order, we charge $99 inc GST for this service regardless of the number of windows and doors. When paying for this service, we assume full responsibility for the sizes of all your windows and doors, we believe this is a small price to pay for your peace of mind.
Is there a minimum order?
How long will it take for my order to arrive?
We aim to have your products ready for delivery in 10 weeks. However, this may change due to customs and transport delays but we will keep you informed of any delivery updates as they happen.
Where are your windows and doors from?
Why are your products cheaper than everyone else?
How much does delivery cost?
How will my items be delivered?
Can I have a circular, triangular or shaped windows?
How do I place an order with you?
If at any time you require further assistance please do not hesitate to contact us.
What payment types do you accept?
Do you offer an installation service?
What guarantees do you offer?
Sealed glass units: 5 years against condensation inside the unit.
Can I order over the telephone?
Do You Have Any More Questions?
Please contact us by email firstname.lastname@example.org or call us on Freephone 1800 822 207